SENIOR TECHNICAL SUPPORT ENGINEER

SENIOR TECHNICAL SUPPORT ENGINEER
Qualifications:

  • Candidate must possess at least Bachelor’s/College Degree in Engineering (Computer/Telecommunication) or equivalent.
  • With at least 2-3years experience in Engineering Support and technical position; with pre-sales technical support experience is advantage.
  • Prior technical work experience in CCTV, Access control, Alarm, Biometrics and related products.
  • Knowledge in interpretation of terms of reference, tender specifications, technical submittals, cabling layout and floor plans.
  • Experience in preparation of bids and tenders.
  • Excellent organizational skills and time management.
  • Good oral and written communication skills; excellent presentation skills.
  • Exhibits a sense of urgency and can work in a minimal supervision.
  • Keen on details, highly analytical, resourceful, proactive.

Responsibilities:

  • Provide technical presentation, Actual demonstration of the product or service in a structured professional way.
  • Gathering and sizing of customer information and requirements to provide solutions to their needs.
  • Gaining a clear understanding of customer business and requirements.
  • Creating detailed technical proposal document, often as part of a formal bidding process which is largely dictated by the customer.
  • Making accurate Bill of Quantities as interpreted from customer’s Terms of references and Floor plans.
  • Providing estimation on cabling and conduiting requirements; as well as manpower and labor estimates.
  • Responsible to install, terminate, test, commission and provide after-sales service for the various Biometrics, Access control, RFID and IOT products and services.
  • Product research and testing on various electronic security products.

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